Refund policy

Thank you for shopping at Youong.us. We want you to feel confident when purchasing from our store. If you are not satisfied with an eligible item, you may request a return, exchange, or refund in accordance with the policy below.

Effective Date: August 4, 2026

14-Day Return Period

You may request a return within 14 calendar days after the order is marked as delivered by the shipping carrier.

To qualify for a return, you must contact our customer service team within this 14-day period. Return requests submitted after the 14-day period may not be accepted unless the product arrived damaged, defective, or incorrect and applicable law requires otherwise.

Return Eligibility

To be eligible for a return, the item must:

Be unworn and unused
Be unwashed and unaltered
Be free from stains, odors, makeup, perfume, deodorant, pet hair, or other signs of use
Include all original tags, accessories, and packaging
Be returned in a condition suitable for inspection
Be accompanied by valid proof of purchase

Trying on a garment for sizing is acceptable, provided the item remains clean, undamaged, and otherwise meets the conditions above.

How to Request a Return

Before returning any item, please contact us at:

Email: miraj548500120@gmail.com

Please include:

Your full name
Your order number
The email address used during checkout
The product you wish to return
The reason for the return
Whether you prefer an exchange or a refund
Clear photographs if the item is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the approved return address.

Do not send a return to the address shown on the original package unless our customer service team specifically instructs you to do so. Unauthorized returns or items sent to an incorrect address may be delayed, refused, or lost.

Return Shipping Costs

For approved and eligible returns, Youong.us will cover the standard return shipping cost.

Depending on your location and the available return method, we may:

Provide a prepaid return shipping label
Arrange another approved return method
Reimburse an approved standard return shipping charge

If reimbursement is required, you must use the shipping method approved by our customer service team and provide a valid shipping receipt and tracking number.

Additional costs resulting from an unapproved express shipping service, incorrect return address, or unauthorized return method may not be reimbursed.

Exchange or Refund Options

For an approved return, you may choose between:

An exchange for another available size, color, or eligible product
A refund to the original payment method

Exchange requests are subject to product availability. If the requested replacement is unavailable, you may select another eligible item or receive a refund.

If the replacement item has a different price, we will explain any applicable price difference before processing the exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly and within the 14-day return period whenever possible.

Please provide clear photographs or videos showing:

The complete item
The damaged, defective, or incorrect area
The product label or size label
The original packaging and shipping label

After reviewing the evidence, we may offer:

A replacement
An exchange
A full or partial refund, depending on the circumstances

Youong.us will cover the approved return shipping cost for damaged, defective, or incorrect items.

Size and Fit Returns

If a dress does not fit as expected, you may request an exchange or refund within 14 days after delivery, provided the item remains eligible under this policy.

Because sizing may vary between products, customers should review the product-specific measurements and our Size Guide before placing an order.

Items That Cannot Be Returned

The following items are generally not eligible for return:

Items that have been worn, washed, altered, damaged, or used
Items with removed or damaged tags
Items with stains, makeup, perfume, deodorant, odors, or other signs of wear
Personalized, customized, or made-to-order products
Gift cards
Items specifically marked as final sale or non-returnable before purchase
Items returned without prior authorization

This exclusion does not affect any rights you may have when an item arrives damaged, defective, materially different from its description, or where applicable consumer law provides otherwise.

Final-Sale Items

Products clearly marked as Final Sale on the product page or during checkout cannot normally be returned because of a change of mind, size preference, or color preference.

Final-sale status does not remove your right to contact us if the product arrives damaged, defective, or incorrect.

Return Packaging and Tracking

Please package returned items securely to prevent damage during transportation. Use the original packaging when reasonably possible.

Returns should be shipped using the approved method and must include tracking information. Please keep the shipping receipt and tracking number until the return has been completed.

Youong.us is not responsible for a return sent through an unauthorized method or to an address not provided by our customer service team.

Return Inspection

After the returned item arrives, our team will inspect it to confirm that it meets the return conditions.

We will notify you whether the return has been approved or whether additional information is needed.

If an item is returned in a condition that does not meet this policy, we may reject the return or contact you to discuss the available options.

Refund Processing

Once a return is received, inspected, and approved, the refund will normally be initiated to the original payment method.

Please allow up to 5–10 business days for us to inspect the return and process an approved refund after the returned package is received.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the payment provider and may vary.

Original Shipping Charges

If the entire order is returned and approved, the standard shipping charge originally paid may be refunded where required by applicable law or where the return resulted from our error.

Optional express shipping charges or upgraded delivery fees may not be refundable unless the service was not provided as promised or applicable law requires otherwise.

Partial Refunds

In certain circumstances, a partial refund may be offered, including when:

The customer agrees to keep an item with a minor issue
Only part of a multi-item order is returned
An approved adjustment is more practical than a full return

A partial refund will not be issued without explaining the proposed amount and receiving the customer’s agreement.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it enters processing or shipment, but cancellation cannot be guaranteed once fulfillment has started.

If the order has already been shipped, you may request a return after delivery in accordance with this policy.

Order Changes

Requests to change a size, color, product, or shipping address should be submitted immediately after placing the order.

We cannot guarantee that an order can be changed after it has entered processing. Shipping addresses normally cannot be changed after the package has been handed to the carrier.

Packages Returned to Sender

If a package is returned because of an incomplete or incorrect address, delivery refusal, repeated unsuccessful delivery attempts, or failure to collect the package, please contact us.

We will review the situation and explain whether reshipment, exchange, or refund options are available. Additional shipping costs resulting from customer-provided address errors or delivery refusal may not be covered.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check your mailbox, porch, reception area, or other safe locations
Ask household members, neighbors, or building staff
Contact the shipping carrier for delivery details
Notify our customer service team promptly

We will help review the available tracking information, although the final resolution may depend on the carrier’s investigation and the circumstances of delivery.

Refunds to the Original Payment Method

Refunds are normally returned to the original payment method used for the purchase. We generally cannot issue a refund to a different card, bank account, digital wallet, or third party.

If the original payment method is no longer active, please contact your bank or payment provider because they may still be able to route the refund to the correct account.

Promotional and Discounted Orders

Eligible items purchased using a discount code may still be returned under this policy unless they were clearly marked as final sale.

Refunds will be based on the amount actually paid for the returned item after applicable discounts.

If returning one item changes the eligibility of a multi-item promotion, the refund amount may be adjusted to reflect the remaining eligible products.

Chargebacks and Payment Disputes

If you have a problem with an order, please contact us before opening a payment dispute whenever possible. We will review the order, shipment, return, and payment records and attempt to provide an appropriate solution.

Opening a chargeback does not automatically cancel an order or stop a shipment that has already been processed.

Policy Abuse and Fraudulent Returns

Youong.us reserves the right to refuse returns or restrict accounts where there is reasonable evidence of:

Return fraud
Repeated use and return of worn products
False claims about missing, damaged, or incorrect items
Altered shipping records or documents
Abusive or excessive return activity

Any decision will be based on the available order records and will not limit rights provided by applicable consumer law.

Changes to This Policy

Youong.us may update this Return and Refund Policy when our procedures, services, or legal obligations change.

The updated policy will be published on this page. The policy generally applicable to an order is the version available when the order was placed, except where applicable law requires otherwise.

Contact Us

For return, exchange, cancellation, damaged-item, or refund assistance, contact: